Recall Totem Basic cams

Recall Totem Basic cams

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  • Publicatie datum: 3 October 2017
  • Thema: Recalls

We, Totem MT., are voluntarily recalling all Basic cams with serial numbers starting from 1706200 to 1733205 (as shown in the figure below), which we kindly request you to stop using immediately.

      

This recall is being issued based on our quality controls indicating a lower than expected strength specification of the brazing, which affects Basic cams of all sizes, manufactured between 7 February 2017 and 15 August 2017. While, as of today, no failure has been reported by any of our customers, their use as climbing equipment could lead to serious injury or death.

Due to this, if you happen to be an owner of a Basic cam with the abovementioned serial number, please let us know by sending us an email to recall@totemcams.com so that we can commence with the recall process.

We are a small but proud company committed to providing the best quality products to the climbing community, to which we belong. We apologize for the inconvenience this issue may cause to some of you, but know that we will do our best to manage it in a timely manner. Due to the size of our company and our limited resources, this will pose a big challenge for us, so we kindly request you to have patience and bear with us so that we can continue to do what we love: providing you with gear we feel proud of.

Yours,

The Totem MT. team

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